How to Create a New Ticket
Please follow these procedures closely in case you'd need to submit a ticket so that our customer support team can provide you with prompt and proper responses:
- Provide a link to your site.
If something doesn't work, please send us a link to the page that has the issue.
- Send related screenshots.
Screenshots are helpful for us to precisely detect the problem.
- Admin Dashboard Login Info.
We need to log in to your site in order to solve the problem quickly.
- FTP info.
This is required when we need to update the code in case of an urgent issue.
- WordPress / Plugin Updates.
Please make sure that you are using the latest WordPress version and plugin update.
Welcome to LineThemes Support Center !
Thank you for purchasing our themes. LineThemes team always offers customers a with unique premium services that ensures quality and efficiency. Before taking any further action, please take some time to read through our basic terms and conditions:
- Our working time is from 8am until 5pm GMT+7 during weekdays (Monday - Friday).
- Kindly note that due to the large amount of support requests we receive everyday, though we always try our best to answer all of them, please patiently wait about 24-48 hours to receive our ticket response.
- In case you'd add a new comment before we have a chance to respond, your ticket will go down the list; therefore, please patiently wait till your ticket is proceeded. If you must add an additional comment, you can edit your initial post. Thank you for your understanding.
- To help your ticket receive a quick review and response, please submit a public ticket as well as make sure that you send a description of the issue alongside related URLs and screenshots. If you'd think the issue couldn't be fixed by tips and advice, then you might create a private ticket providing us with your WordPress admin user/password + your site URL so that we could log in for deeper examination. Don’t worry about your login information, they are safe with us.
- Please revise the theme itself and check with newly announced features, bugs fixing & reported issues, recent updates to ensure its compatibility with new software versions.
Our Item Support Includes:
✔ Availability of the author to answer questions
✔ Answering technical questions about item’s features
✔ Assistance with reported bugs and issues
✔ Installation of services from our products
Our Support Doesn't Include:
✘ Customization services
✘ Server customization
✘ Support for third party plugins